Page record 02Resume

Hands-on design manager. Principal-level product craft.

Experience across enterprise identity, self-service, operational tools, and media—staying close to the product while building clearer ways for teams to decide, critique, and deliver.

Experience

Career record

2024–2026

Alaska Airlines

Manager, Product Design

Led product design across operational portfolios while staying close to interaction quality, field constraints, and delivery decisions.

Clarified intake, critique, cross-functional review, and the forums where product decisions were made.
Coached designers through live work while keeping ownership visible and product quality inspectable.

2021–2024

Walmart

Principal Product Designer — Accounts & Identity

Worked as a principal individual contributor on consumer identity across sign-in, account creation, recovery, verification, and risk step-ups.

Partnered across product, design, engineering, security, and fraud on platform-level identity work.
Was named co-owner and UX designer for a four-phase Phone as Omni-Identifier plan; no direct-report management or four-phase shipment is implied.

2018–2021

American Airlines

Lead Product Designer

Worked across airport self-service and kiosk experiences, combining product strategy, field observation, and delivery.

Reframed decision-heavy passenger journeys around the choices people needed to make in the moment.
Contributed product design and shared-practice work without claiming sole ownership of the wider self-service program.

2013–2018

AT&T / DirecTV

Lead Product Designer / Technical Artist

Designed consumer media experiences and developed a hands-on practice in interaction, prototyping, and cross-team delivery.

Created television interaction concepts and prototypes across remote-control and second-screen contexts.
Built an early foundation in facilitation, critique, and product delivery.

Approach

How I lead

People

Build trust through clear expectations, useful feedback, growth paths, and room for people to own decisions.

Process

Create lightweight operating agreements that clarify how work enters, moves, gets reviewed, and gets decided.

Product

Connect strategy to the details of the experience so teams can see how an executive goal changes a real workflow.

Capabilities

Selected areas of practice

People leadership
Product strategy
Enterprise UX
Identity and access
Operational tools
Design systems
Research operations
Cross-functional facilitation
Coaching and critique
Accessibility